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Download

Last updated: July 31, 2026Latest Frontend Version: 2.17.4

Prerequisites

Access Level:

User

Permission Requirements

  • . Basic Vault Interaction
    • View metadata for own files (necessary to download)
    • View access/sharing/project history of own files
    • View keys for own files (necessary to download)
    • Download own files' content
    • Create file metadata
    • View directories
    • View usage of vault for any user

Download Files and Directories to the Local Machine​

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Method One​

  1. Go to the Vault icon in the top left panel.
  2. Click the My files section on the left panel.
  3. Select the file(s) or directory(ies) you want to download.
  4. Click Download in the top center panel.
  5. In the prompt, preview the file and directory structure.
  6. Select the destination of your download.
  7. Click Download.
note

Downloads occur in the current session of the user's browser.

danger

Downloaded files are no longer protected by tiCrypt encryption. Store them securely.

Method Two​

  1. Go to the Vault icon in the top left panel.
  2. Click the File Transfer Hub button in the top left panel.
  3. Select Transfer.
  4. In the new window, select the vault files in the left panel to download.
  5. Drag and drop the files into the local machine's access directory in the right panel.
  6. In the prompt, preview the file and directory structure.
  7. Click Download.
tip

You can also right-click the files or directories in File Transfer Hub and select Download.

Confirmations, Errors & Solutions
Downloaded Files

Download file total-download-time, Finished at downloaded-time.

Canceled File Download

Downloading files total-download-time

Confirming download before proceeding

Canceled at cancel-time.

Download Attempt with Warnings

Downloading files total-download-time

Refreshing project information

number-of-warnings warning(s).

Click the Warning in Notification Tray

Click the warning to view the details.

Skipping File Download

Skipping /file-name.file-format (file-size): you are not an active member of project-name.

Ask the Project Manager

Ask the project manager to add you to the project so that you can download the respective file(s).

Download Attempt with Errors

Downloading files total-download-time

Confirming download before proceeding

Finished at downloaded-time with number-of-errors — click to view .

Click the Error in Notification Tray

Click the error to view the details.

No Permission to Download Files

You do not have permission to download files.

Ask Your Admin for Permission

Ask your admin to activate your Download own files' content permission.

Downloaded Files Warning

Downloaded files are no longer protected by tiCrypt encryption. Store them securely.

Ensure Safety of Files

Ask your admin for guidance on where to store the files and directories locally.

Download Writer Denied Access

Failed to download file /file-name.file-format: downloadFile: Could not open download writer: downloadFile: failed to open destination file file-download-path.

Ask Your Admin for Download Access

Ask your admin to change your access level to the file and allow you to download the file locally.

Download Shared Files and Directories to the Local Machine​

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  1. Go to the Vault icon in the top left panel.
  2. Click the Shared With Me or Shared By Me sections on the left panel.
  3. Select the shared file(s) or directory(ies) you want to download.
  4. Click Download in the top center panel.
  5. In the prompt, preview the shared file and directory structure.
  6. Select the destination of your download.
  7. Click Download.
caution

Ensure you have download permissions from your admin. If the shared file or directory belongs to a group or project you lack access to, you cannot download it.

Confirmations, Errors & Solutions
Directories Downloaded

Download directory total-download-time, Finished at downloaded-time.

No Permission to Download Files

You do not have permission to download files.

Ask Your Admin for Permission

Ask your admin to activate your Download own files' content permission.

Failed to Create Directory- Denied Access

Failed to create directory /directory-name in destination: failed to create directory: mkdir directory-download-path:Access is denied.

Choose a Different Download Path

Your local machine's default downloads are located in the Downloads folder. Choose a different download path or make a new directory in Downloads.

Failed to Create Directory- Existing File

Failed to create directory /directory-or-group-directory-name in destination: failed to create directory: mkdir directory-download-path: Cannot create a file when that file already exists.

Cancel Download

You have already downloaded the same file locally. Avoid re-downloading copies of the file and search for the file locally.

View Downloaded Files and Directories​

  1. Go to the Vault icon in the top left panel.
  2. Click the Downloads section on the left panel.
  3. View all downloaded files and directories in the Vault.
info
  • All download attempts are recorded in the audit logs.
  • The Downloads section also includes files transferred via the File Transfer Hub.