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Troubleshooting

Last updated: July 31, 2026Latest Frontend Version: 2.17.4

Common issues you may run into as a tiCrypt user, and how to resolve them.

VM won't connect​

  • Confirm you are running the latest version of the Connect Application.
  • Check your local network settings: the Remote Desktop connection requires outbound access to your institution's tiCrypt enclave.
  • Confirm the VM is actually running (not stopped or still starting) under Virtual Machines.
  • If the problem persists, contact your tiCrypt administrator with the VM name and the approximate time of the failed connection attempt.

Drive share fails​

  • Verify you have the correct permissions on the drive you are trying to share.
  • Confirm that the user or team you are sharing with is a member of the same project.
  • Check that the drive is not already attached to a running VM, which can block some share operations.
  • If sharing still fails, contact your tiCrypt administrator to confirm project membership and drive permissions.

File upload fails​

  • Check the file against your institution's configured file size limits.
  • Confirm you have not exceeded your Vault storage quota.
  • Retry on a stable network connection; large uploads can time out on unreliable connections.
  • If the upload continues to fail below these limits, contact your tiCrypt administrator.