Profile Picture

Last updated: March 29, 2026Latest Frontend Version: 2.17.3

Prerequisites

Access Level:

User, Sub-admin, Admin, Super-admin

Permission Requirements

• None.

Access Your Profile Picture

1. Go to the Open User Menu icon in the top left corner.
2. Select the My Profile Picture option.

Upload Your Profile Picture

1. Go to the Open User Menu icon in the top left corner.
2. Select the My Profile Picture option.
3. In the pop-up, click the Upload button in the center.
4. In the new window, select your profile picture and click Open.
5. View your profile picture size examples on the right.
6. Click Save.

tip

You can also drag and drop the profile picture from your local machine.

Confirmations, Errors & Solutions

Profile Picture Updated

Uploaded profile picture successfully.

Blank Screen in Profile Picture

Uploaded the wrong file format or size for profile picture.

Re-upload Profile Picture

Re-upload the profile picture to fit the size ~280px X 600px (h x w) in .eps or .svg format.

Old Profile Picture In Prompt

You updated your profile picture, but the old profile picture shows in the profile picture prompt.

Re-login To Updated Changes

Re-login to view the changes. Additionally, clear your browser cache.

Resize Your New Profile Picture

1. Go to the Open User Menu icon in the top left corner.
2. Select the My Profile Picture option.
3. In the pop-up, click the Upload button in the center.
4. In the new window, select your profile picture and click Open.
5. Click and hold your profile picture preview on the left.
6. Use the corner points to resize the circular crop area of your profile picture.
7. Once done, click Save.

Reset Your New Profile Picture

1. Go to the Open User Menu icon in the top left corner.
2. Select the My Profile Picture option.
3. In the pop-up, click the Upload button in the center.
4. In the new window, select your profile picture and click Open.
5. Click the Reset selected image button in the bottom left.
6. Once done, click Upload file to upload a different profile picture.

Confirmations, Errors & Solutions

Profile Picture is Blurry

You clicked Re-select Image then you went back and tried to click Save.

Click Cancel

If you attempted to re-select a new profile picture but abandoned the action, click Cancel and restart the upload process.

Delete Your Profile Picture

1. Go to the Open User Menu icon in the top left corner.
2. Select the My Profile Picture option.
3. In the pop-up, click the Delete profile image button in the bottom left.

note

When you delete your profile picture, tiCrypt automatically replaces it with a system-generated color-pattern picture.

Confirmations, Errors & Solutions

No Action After Profile Picture Deletion

You clicked Delete Profile Picture but no action took place.

Re-login to View the Changes

Re-login to view the system-generated color-pattern picture that replaces your profile picture.