Users

Last updated: July 31, 2026Latest Frontend Version:

Prerequisites

Access Level:

User, Sub-admin, Admin, Super-admin

Category	Permission
User Administration	View all users in the system
	Edit own and lower-roled users' metadata
	Edit lower-roled users' permissions
	Promote lower-roled users up to their role
	Demote lower-roled users to even lower role
	View, create, edit, and delete profiles
	Activate / deactivate lower-roled users
	Require lower-roled users to escrow their key
	Delete lower-roled users
Basic Team Interaction	View own teams
	Edit own teams (depending on stature per-team)
Team Administration	Add users to any team arbitrarily
	Remove users from any team arbitrarily
Basic Project Interaction	View projects they are a member of
	View other members in their projects
	View own security requirement certifications
Project Management	Add users to projects they manage
	Certify users for security requirements

The Users table is the primary interface for managing tiCrypt accounts. The typical user lifecycle is:

1. Registration: the user creates an account and downloads their private key
2. Activation: an admin activates the account (manually or via an onboarding template)
3. Team assignment: the user is added to one or more teams (required for activation)
4. Active use: the user works with files, VMs, and compute resources
5. Deactivation: the admin deactivates the account when access is no longer needed
6. Deletion: the admin removes the account (soft-delete; can be restored from the Deleted Users table)

Access the User's Overlay

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user whose overlay you want to view.
5. Click the Open Full Menu button in the top right panel.
6. Select Open Overlay.
7. In the new window, access the user's:

• State.
• Profile.
• Certifications.
• Teams.
• Projects.
• Groups in common with you.
• VM Configurations.
• Running VMs.
• Drives.
• Manual permission management.

note

Sub-admins can only view the users they manage.

Confirmations, Errors & Solutions

Failed to View the Management Tab

The Management icon is not visible in the menu.

Ask Admin to Promote Your Role

Ask your admin to promote your role to at least Sub-admin and enable the viewing permissions.

To Admin

To promote a user to a sub-admin role, follow the steps in

Change Role (Promote or Demote) of a User in Management

Then, to allow the sub-admin to view all users in the system:  

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user whose permissions you want to update.
5. Click the Open Full Menu button in the top right panel.
6. Select Open Overlay.
7. In the new window, navigate to Miscellaneous and click the Manual permission management section.
8. Under User Administration tick View all users in the system.
9. Click the Save button at the top.

View User’s Details

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user you wish to view.
5. Click the View button in the top right panel.
6. In the left panel, view the user's name, email, role, state, permissions, department and position, contact, joined date, last login date, last TOS status, and last password change.

info

• To access more details about the user, click the Open Overlay button in the top left panel.
• Only sub-admin, admin, and super-admin roles may view the user details.

Add User(s) to an Onboard Template

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) you wish to add to the onboard template.
5. Click the Open Full Menu button in the top right panel.
6. Select Onboard.
7. In the pop-up, select the onboard template.
8. Click Onboard.

Confirmations, Errors & Solutions

Onboarded User Successfully

Onboarding user-name with onboard-template-name(total-time-to-onboard).

Failed to Apply User Profile to Onboarding Template

Failed to apply user profile: Cannot read properties of undefined (reading 'rank')

Set Static Profile in Onboarding Template

To select an existing user profile in the onboarding template, follow the steps in

Set the Profile of an Onboarding Template

To add a new user profile in the onboarding template, follow the steps in

Create a Custom User Profile

Add User(s) to Team(s) from Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) you wish to add to team(s).
5. Click the Open Full Menu button in the top right panel.
6. Select Add to team(s).
7. In the pop-up, enter the team name(s) to join.
8. Click Save.

Confirmations, Errors & Solutions

Added User to Team(s) Successfully

Add/delete user-name to number-of-teams teams (total-adding-time).

Failed to View Add User to Team(s) Option

The Add to team(s) option is not visible in the Open Full Menu.

Ask Admin to Update your Team Permissions

Ask your admin to update your team permissions to allow you to add members to any team.

To Admin

To allow a sub-admin to add members to teams:  

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user whose permissions you want to update.
5. Click the Open Full Menu button in the top right panel.
6. Select Open Overlay.
7. In the new window, navigate to Miscellaneous and click the Manual permission management section.
8. Under Team Administration tick Add users to any team arbitrarily.
9. Click the Save button at the top.

Add User(s) to Project(s) from Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) you wish to add to project(s).
5. Click the Open Full Menu button in the top right panel.
6. Select Add to project(s).
7. In the pop-up, enter the project name(s) to join and tick the project(s).
8. Add an optional expiration date, role in the project(s), and restrictions.
9. Once done, click Save.

Confirmations, Errors & Solutions

Added User to Project(s) Successfully

Add user-name to project-name(total-adding-time).

Failed to View Add to Project(s) Option

The Add to project(s) option is not visible in the Open Full Menu.

Ask Admin to Update your Project Permissions

Ask your admin to update your project permissions to allow you to add members to projects.

To Admin

To allow a sub-admin to add members to projects:  

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user whose permissions you want to update.
5. Click the Open Full Menu button in the top right panel.
6. Select Open Overlay.
7. In the new window, navigate to Miscellaneous and click the Manual permission management section.
8. Under Project Management tick Add users to projects they manage.
9. Additionally, to give the sub-admin full control over this action, under Project Administration tick Arbitrarily add users to any project.
10. Click the Save button at the top.

Add Certification to User(s) from Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) you wish to add a certification to.
5. Click the Open Full Menu button in the top right panel.
6. Select Add certification.
7. In the pop-up, enter the security requirement, expiration date, and certificate update attempt.
8. Click Certify.

note

Tick the Never expires box to keep project members' certificates active indefinitely.

Confirmations, Errors & Solutions

Certified User Successfully

Certify user-name for certification-name(total-certifying-time).

Failed to View Add to Certification Option

The Add certification option is not visible in the Open Full Menu.

Ask Admin to Update your Certifications Permissions

Ask your admin to update your certification permissions to allow you to add certifications to project members.

To Admin

To allow a sub-admin to add certifications to project members:  

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user whose permissions you want to update.
5. Click the Open Full Menu button in the top right panel.
6. Select Open Overlay.
7. In the new window, navigate to Miscellaneous and click the Manual permission management section.
8. Under Project Management tick Certify users for security requirements.
9. Click the Save button at the top.

Unable to Add Certification to User

user-name is inactive and not in a team yet.

Ask Admin to Activate User and Add User to Team(s)

Ask your admin to activate the user and add the user to a team.

To Admin

To activate a user, follow the steps in

Change State of User(s) from Management

Then, to add the user to an existing team, follow the steps in

Add Users to Teams

Change State of User(s) from Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) whose state you want to change.
5. Click the Open Full Menu button in the top right panel.
6. Select Change State.
7. In the pop-up, select between Inactive, Active, or Active and escrow on next login.
8. Click Deactivate, Activate, or Require Escrow based on the selected option.

Confirmations, Errors & Solutions

Activated User Successfully

Activate user-name(total-activation-time).

Required User Escrow Successfully

Require user-name to escrow (total-request-time).

Deactivated User Successfully

Deactivate user-name(total-deactivation-time).

Unable to Change State of a User

user-name is inactive and not in a team yet.

Ask Admin to Activate User and Add User to Team(s)

Ask your admin to activate the user and add the user to a team.

To Admin

To activate a user, follow the steps in

Change State of User(s) from Management

Then, to add the user to an existing team, follow the steps in

Add Users to Teams

Failed to Change State of a Higher User Role

user-name(current-user-role) is a higher role than you your-current-user-role, so you cannot modify them.

Ask Admin to Change User State or Promote Your Role

Ask your admin to change the user's state or promote you to a higher role so you can perform this action.

To Admin

To change a user's state, read the instructions above (under Change State of User(s) from Management).

To promote a user to a higher role, follow the steps in

Change Role (Promote or Demote) of a User in Management

Edit Users' Details (Metadata) from Management

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user whose details you wish to edit.
5. Click the Open Full Menu button in the top right panel.
6. Select Edit metadata.
7. In the pop-up, edit the first and last name, contact email, department and position.
8. Click Save.

Confirmations, Errors & Solutions

Updated User's Metadata Successfully

Update user-name's information (total-update-time).

Failed to View Edit Metadata Option

The Edit metadata option is not visible in the Open Full Menu.

Ask Admin to Update your Edit Metadata Permissions

Ask your admin to update your edit metadata permissions to allow you to edit users' metadata.

To Admin

To allow a sub-admin to edit other users' metadata:  

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user whose permissions you want to update.
5. Click the Open Full Menu button in the top right panel.
6. Select Open Overlay.
7. In the new window, navigate to Miscellaneous and click the Manual permission management section.
8. Under User Administration tick Edit their own and lowered-roled users' metadata.
9. Click the Save button at the top.

Unable to Update User's Metadata

user-name is inactive and not in a team yet.

Ask Admin to Activate User and Add User to Team(s)

Ask your admin to activate the user and add the user to a team.

To Admin

To activate a user, follow the steps in

Change State of User(s) from Management

Then, to add the user to an existing team, follow the steps in

Add Users to Teams

Failed to Update User's Metadata of a Higher User Role

user-name(current-user-role) is a higher role than you your-current-user-role, so you cannot modify them.

Ask Admin to Update User's Metadata or Promote Your Role

Ask your admin to update the user's metadata or promote you to a higher role so you can perform this action.

To Admin
To update a user's metadata, read the instructions above (under Edit Users' Details (Metadata) from Management).

To promote a user to a higher role, follow the steps in

Change Role (Promote or Demote) of a User in Management

Refresh User Information from Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) whose information you want to refresh.
5. Click the Open Full Menu button in the top right panel.
6. Select Refresh user info.
7. In the pop-up, click Refresh user info.

note

Refreshing a user's information re-records it in the audit log.

Confirmations, Errors & Solutions

Refreshed User's Information Successfully

Refresh user info for user-name(total-refreshing-time).

Unable to Refresh User's Information

user-name is inactive and not in a team yet.

Ask Admin to Activate User and Add User to Team(s)

Ask your admin to activate the user and add the user to a team.

To Admin

To activate a user, follow the steps in

Change State of User(s) from Management

Then, to add the user to an existing team, follow the steps in

Add Users to Teams

Failed to Refresh Information of a Higher User Role

user-name(current-user-role) is a higher role than you your-current-user-role, so you cannot modify them.

Ask Admin to Refresh User's Information or Promote Your Role

Ask your admin to refresh the user's information or promote you to a higher role so you can perform this action.

To Admin
To refresh a user's information, read the instructions above (under Refresh User Information from Management).

To promote a user to a higher role, follow the steps in

Change Role (Promote or Demote) of a User in Management

Apply Profile to User(s) in Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) you wish to apply a profile to.
5. Click the Open Full Menu button in the top right panel.
6. Select Apply profile.
7. In the pop-up, select the custom profile to apply to user(s).
8. Click Apply.

Change Role of User(s) in Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) whose role you want to change.
5. Click the Open Full Menu button in the top right panel.
6. Select Change Role.
7. In the pop-up, select the role between User, Sub-administrator, Administrator, or Super-administrator.
8. Click Promote or Demote based on the selected option.

Make an Announcement to User(s) in Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) you wish to make an announcement to.
5. Click the Open Full Menu button in the top right panel.
6. Select Make announcement.
7. In the pop-up, enter the message to the user(s).
8. Click Send.

caution

Announcements are not end-to-end encrypted and are intended for general messages to users.

Bulk Email Users in Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user(s) you wish to bulk email.
5. Click the Open Full Menu button in the top right panel.
6. Select Bulk Email.
7. In the pop-up, click Copy to copy the emails or click Download to download the emails.
8. Once done, click Close.

note

Tick the Prefer contact email? box to use the user's separately configured contact email address instead of their login email.

Bulk Export Users in CSV Format from Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the users you wish to bulk export in CSV format.
5. Click the Export CSV button in the top right panel.
6. Select Selected items.
7. In the pop-up, select the local directory to save the file in.
8. Click Save.

Bulk Export Users in JSON Format from Management

bulk-action

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the users you wish to bulk export in JSON format.
5. Click the Export JSON button in the top right panel.
6. Select Export selected items.
7. In the pop-up, select the local directory to save the file in.
8. Click Save.

Delete a User from Management

1. Go to the Management icon in the top left taskbar.
2. Navigate to the Users section.
3. Click the Users in the top left panel.
4. Select the user you wish to delete.
5. Click the Open Full Menu button in the top right panel.
6. Select Delete.
7. In the pop-up, click Delete user.

info

Deleting a user is a soft-delete. The account moves to the Deleted Users table and can be restored. The system will warn you if the user owns drives or belongs to teams and projects.