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Forgot Password

If you forgot your password and have no option to remember it, proceed to do the following.

  • Contact your administrator or team support.
  • Inquire if your administrator can escrow your key.
  • Wait for them to escrow your private key.
  • You will re-log in as usual.

You cannot use the previous key to login into the system.


If your administrator did not generate an escrow key for your account in the beginning. You will never be able to log in and recover your account in case you forget your password.