Login

Load Private User Key into tiCrypt

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, click the Load Key button in the center.
4. In the local prompt, find and select your private key file your-user-name(mm-dd-yy).key.
5. Click Open.

note

The users keys are may be managed by the following user roles user, sub-admin, admin and super-admin.

Load Private Escrow Key into tiCrypt

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, select the Escrow category.
4. Click the Load Key button in the center.
5. In the local prompt, find and select your escrow private key file your-user-name(escrow).key.
6. Click Open.

note

The escrow keys are exclusively managed by escrow users who belong to escrow groups.

Load Site Key into tiCrypt

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, select the Site-key category.
4. Click the Load Key button in the center.
5. In the local prompt, find and select your site key file sitekey.prv.
6. Click Open.

note

The site key is exclusively managed by the Site Key Admin.

Login into tiCrypt

1. Open the ** Connect Application** provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, click the Dropdown button next the the user name and user icon in the center.
4. Select your user name from the list.
5. Enter your private key password.
6. Click the Login button below.

Confirmations, Errors & Solutions

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tiCrypt Running Confirmation

App launch successfully.

Key Loaded Successfully

Key imported.

Key Whiped Confirmation

Key whiped from cache.

Missing Password

You must enter your password to decrypt your key.

Ask your Admin

Ask your admin to create a new account with the same email. In rare scenarios: if you use multiple institution deployments you might have used a private key file from a different deployment. Check the private key file corresponds to the associated deployment.

Bulk Key Import Misuse

Cannot upload more than 1 file.

Upload One Key

Upload one key at a time.

Login Failed User

Login failed: No user exists with email the-email-you-entered.

Ask your Admin

Ask your admin to create a new account with the same email. In rare scenarios: if you use multiple institution deployments you might have used a private key file from a different deployment. Check the private key file corresponds to the associated deployment.

Login Failed Password

Login failed: The password for the private key is incorrect or is the wrong key file.

Re-Enter the Correct Password or Private Key File

You must re-enter your password and check you have added the correct private key file locally.

Login Failed Timeline

Login failed: Too long since last login.

Ask Your Admin to Re-activate Your Account

If you have not logged in in a long time or your account expired you need to be re-activated from the system by your admin.

Bad MFA

Bad MFA certificate: certificate is for different user.

Re-Login with Correct User ID

You have introduced a different input in the MFA prompt, you must re-login with the same user ID.

Remaining Login Attempts

decreasing-number-from-8-to-0 login attempts remaining until account is locked. The next time you can log in is month-day-year, hour-minute-second AM/PM (date and time of next possible re-login).

Re-enter Your Password Later

You have introduced a wrong password, multiple times in your login prompt. You have 14 total attempts, 8 of which are notified to you. You must wait until the required time and date to be able to re-login. Your admin cannot help you in this situation.

Declined Terms & Conditions Upon Login

You clicked Decline in the T&Cs prompt.

Re-login and Accept Terms & Conditions

Go back to the login page, and re-login as ussual. Once logged in, click Accept in the T&Cs prompt.

Add Additional Private Keys into tiCrypt

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, click the Add key button in the center right.
4. In the local prompt, find and select the additional private key file user-name(mm-dd-yy).key.
5. Click Open.

Switch Between Private Keys in tiCrypt

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, view the selected key in the center left.
4. Click the Dropdown button next the the user name and user icon in the center.
5. Select a distinct user name from the list.
6. Enter the corresponding private key password.
7. Click the Login button below.

Download Private Key Locally

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, view the selected key in the center left.
4. Click the Download button in the center right.
5. In the local prompt, select the local directory to download the private key file user-name(mm-dd-yy).key.
6. Click Save.

Delete Private Key from tiCrypt

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, view the selected key in the center left.
4. Click the Delete button in the center right.

Change User Private Key Icon in tiCrypt

You cannot change your private key icon in tiCrypt. The icon is generated and attributed randomly to each user. To generate a distinct private key icon, create a new tiCrypt account.

Switch Between Deployments in tiCrypt

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the first deployment card.
3. In the login page, click the Exit tiCrypt Edge button below.
4. Select the second deployment card.
5. View the login page for the selected deployment card.

View tiCrypt Front-End, Back-End and Connect Versions from Login Page

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, next to the Key symbol, view the current tiCrypt:

• Front-end f-your-front-end-version.
• Back-end b-your-back-end-version.
• Connect App c-your-connect-app-version.

Switch to High Contrast WCAG Compliant Mode for Impaired Viewers

1. Open the Connect Application provided by your institution or the Tera Insights team.
2. Select the appropriate deployment card.
3. In the login page, click the High Contrast Mode button in the bottom right.

tip

You may also turn on the High Contrast Mode from your User Settings when logged into tiCrypt.