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Change Password

Prerequisites

Access Level:User, Sub-admin, Admin, Super-admin
Permission Requirements
  • None.

Access Your Password Change Menu​

  1. Go to the Open User Menu icon in the top left corner.
  2. Select the Change Password option.
caution

A new private key will be downloaded when you change your password, rendering the old private key unusable.

Change Your Password​

  1. Go to the Open User Menu icon in the top left corner.
  2. Select the Change Password option.
  3. In the pop-up, enter your current password.
  4. Next, enter and confirm your new password.
  5. Once done, click Apply.
caution

When you enter the old password as the new password, your private key file will still change. You must login with the new private key file.

tip

After resetting your password, delete the old private key file and replace it with the new one upon re-login.

Confirmations, Errors & Solutions
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Password Changed!
The password has been changed and the key file has been re-created. Please be aware of the following:
  • Make sure you delete all copies of the old key file.
  • Make backup copies of the new key file and store them in secure locations.
  • The Cached key is changed as well. Use the new password on the next login.
  • Even if you change your password back to the original password, your old key file will still not work if your tiCrypt deployment is configured to store additional encryption credentials on the server (because yhey will have been replaced with newly generated values).
Passwords Do Not Match
New password and its confirmation are not an exact match.
Re-type New Password
Re-type new password in the New Password field then re-type the exact same new password in the Confirm New Password field.
Incorrect Password
Incorrect password, please try again. 1-5/5 tries left.
Re-type your correct existing password
In the Current Password field re-type your correct existing password. You have 5 total permanent tries before your account gets locked indefinitely. The escrow team might be able to recover your private key in this situation.