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Inboxes

Prerequisites

Access Level:User
Permission Requirements
  • . Basic Vault Interaction
    • View directories
    • Create directories
  • . Basic Inbox Interaction
    • .View own inboxes
    • .Create inboxes
    • .Delete inboxes

Access Inboxes​

  1. Go to the Vault icon in the top left panel.
  2. Click the Inboxes section on the left panel.
  3. View a list of all the inboxes you have created.

Create an Inbox​

Method One​

  1. Go to the Vault icon in the top left panel.
  2. Click the Inboxes section on the left panel.
  3. Click Create inbox button in the top panel.
  4. In the prompt, enter the inbox name and select the parent directory.
  5. Next, select the inbox type to URL.
  6. Enter the inbox expiration date and capacity.
  7. Next, enter the uploader's name and a message for them.
  8. Click Create inbox.
  9. Once the access point is created, click the uploader's name to view their message preview.
  10. Click Copy to copy the inbox URL.
  11. Share the generated link with the uploader.

Method Two​

  1. Go to the Vault icon in the top left panel.
  2. Click the My files section on the left panel.
  3. Select the directory you want to turn into an inbox.
  4. Click the Open Full Menu button in the top center panel.
  5. Select Manage Inbox.
  6. In the prompt, click Create new access point button in the top right corner.
  7. In the prompt, enter the inbox name and select the parent directory.
  8. Next, select the inbox type to URL.
  9. Enter the inbox expiration date and capacity.
  10. Next, enter the uploader's name and a message for them.
  11. Click Create inbox.
  12. Once the access point is created, click the uploader's name to view their message preview.
  13. Click Copy to copy the inbox URL.
  14. Share the generated link with the uploader.
note
  • The Uploader is the individual who uploads data into tiCrypt via inboxes externally.
  • You can create a new directory and convert it into a new inbox.
info
  • You can create a new directory and convert it into a new inbox.
  • You may need to enter your password before creating an inbox.
tip

It is recommended to set an expiration date for all inboxes.

Confirmations, Errors & Solutions
▶View More
Inbox Creation Confirmation
Inbox created successfully.
Copied URL Successfully
URL copied.
Did not Enter Inbox Name
You must enter a name for the inbox directory.
Enter Inbox Name
In the inbox creation prompt, enter the inbox name in the Name of inbox field.
Did not Enter Expiration Date
You must enter an expiration date.
Enter Expiration Date
In the inbox creation prompt, enter the expiration date in the Specifications section.
Did not Enter Upload Limit
You must enter a limit for how many bytes may be uploaded.
Enter Upload Limit
In the inbox creation prompt, enter the upload limit in the Specifications section, then select either GB or TB as the unit.
Create Inbox Button Inactive
Create Inbox button still inactive, after you entered the inbox name, expiration date and upload limit.
Select Parent Directory
In the inbox creation prompt, select the parent directory where the inbox will be located in the Select parent directory for inbox section.

Upload Files and Directories into an Inbox​

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  1. An inbox URL has been shared with you.
  2. Paste the link into the browser.
  3. In the new window, click the I understand button to accept the terms and conditions.
  4. Next, click Select Files.
  5. Optionally, drag-and-drop the files or directories from your local machine.
  6. Select the files you want to send into tiCrypt then click Open.
  7. In the pop-up, click Upload.
  8. Once done, close the tab.
note
  • Click Select files to upload additional files or Clear to remove file names from the browser.
  • The uploader can view the ticrypt user's name and email who opened the access point for them, the inbox expiration date, the message for them, and the remaining space for upload.
info

The URL must be shared with the external individual through a third party, such as email.

Confirmations, Errors & Solutions
▶View More
Upload Confirmation
Uploaded.
Copied URL Successfully
URL copied.
Uploader Warning

Any files uploaded through here will be sent directly to inbox-creator-user-name — straight into their tiCrypt Vault, as long as you upload and confirm before the expiration date. However, please note:

  • The total size of your uploaded files is limited. Please take care in what you upload — the owner of an inbox will specify the storage capacity of each inbox.
  • Uploading a file is irreversible. After uploading your files and confirming that you wish to send them, there is nothing you can do to reverse or change uploaded files.
Red Background in File or Directory List
Error in uploading file or directory.
Review Upload
Review the upload status and any errors shown for the affected files or directories.
Not Uploaded Warning
Not Uploaded.
Retry Upload
Retry uploading the same file or directory. If the issue persists, review the error message displayed below.
Entered Wrong Password as Uploader
Either your password is incorrect, or the mailbox no longer exists.
Re-enter the correct Passowrd
Re-enter the correct password in the password-protected inbox link. If access is still denied, contact the inbox owner for assistance.
Upload Exceeds Allowed Size Limit
Not enough space for all uploads.
Contact the Inbox Creator
Contact the inbox creator to provide a new access point with sufficient space. Alternatively, upload files in smaller batches until all files are transferred.
Request Entity Too Large
Error:
<html> <head><title>413 14.7 Request Entity Too Large</title> </head> <body> <center> <h1>413 Request Entity Too 12.3 Large</h1></center> <hr> <center>nginx/1.20.1</center> </body> </html> <!-- a padding to disable MSIE and Chrome friendly error page --> <!-- a 23.4 16 M padding to disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE 31.9 and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error 17.1 page --> <!-- a padding to 12.8 disable MSIE and Chrome friendly error page --> <!-- a padding to disable MSIE and Chrome friendly error page --> 21.6 MB
Upload Smaller Size Files/Directories Or Ask Inbox Creator
The total upload exceeded the inbox size limit, resulting in a partial upload. Only some files and directories were successfully uploaded. Ask inbox creator for a larger size inbox.

Create an SFTP Inbox​

Method One​

  1. Go to the Vault icon in the top left panel.
  2. Click the Inboxes section on the left panel.
  3. Click Create inbox button in the top panel.
  4. In the prompt, enter the inbox name and select the parent directory.
  5. Next, select the inbox type to SFTP.
  6. Select an optional SFTP Server and Username.
  7. Enter the inbox expiration date and capacity.
  8. Next, enter the uploader's name and a message for them.
  9. Click Create inbox.
  10. Once the access point is created, click the uploader's name to view their message preview.
  11. Click Copy to copy the inbox URL.
  12. Share the generated link with the uploader.

Method Two​

  1. Go to the Vault icon in the top left panel.
  2. Click the My files section on the left panel.
  3. Select the directory you want to turn into an inbox.
  4. Click the Open Full Menu button in the top center panel.
  5. Select Manage Inbox.
  6. In the prompt, click Create new access point button in the top right corner.
  7. In the prompt, enter the inbox name and select the parent directory.
  8. Next, select the inbox type to SFTP.
  9. Enter the inbox expiration date and capacity.
  10. Next, enter the uploader's name and a message for them.
  11. Click Create inbox.
  12. Once the access point is created, click the uploader's name to view their message preview.
  13. Click Copy to copy the inbox URL.
  14. Share the generated link with the uploader.
Confirmations, Errors & Solutions
▶View More
SFTP Inbox Creation Confirmation
Inbox created successfully.
Copied URL Successfully
URL copied.
Did not Enter Inbox Name
You must enter a name for the inbox directory.
Enter Inbox Name
In the inbox creation prompt, enter the inbox name in the Name of inbox field.
Did not Enter SFTP Name
You must enter a username.
Enter Inbox SFTP Username
In the inbox creation prompt, enter the SFTP Username in the Type of inbox section.
Did not Enter Expiration Date
You must enter an expiration date.
Enter Expiration Date
In the inbox creation prompt, enter the expiration date in the Specifications section.
Did not Enter Upload Limit
You must enter a limit for how many bytes may be uploaded.
Enter Upload Limit
In the inbox creation prompt, enter the upload limit in the Specifications section, then select either GB or TB as the unit.
Create Inbox Button Inactive
Create Inbox button still inactive, after you entered the inbox name, expiration date and upload limit.
Select Parent Directory
In the inbox creation prompt, select the parent directory where the inbox will be located in the Select parent directory for inbox section.

Create a Password-Enabled Inbox​

Method One​

  1. Go to the Vault icon in the top left panel.
  2. Click the Inboxes section on the left panel.
  3. Click Create inbox button in the top panel.
  4. In the prompt, enter the inbox name and select the parent directory.
  5. Next, select the inbox type to URL.
  6. Tick Enable password protection for this access point.
  7. Enter the inbox expiration date and capacity.
  8. Next, enter the inbox password twice.
  9. Then, enter the uploader's name and a message for them.
  10. Click Create inbox.
  11. Once the access point is created, click the uploader's name to view their message preview.
  12. Click Copy to copy the inbox URL.
  13. Share the generated link with the uploader.

Method Two​

  1. Go to the Vault icon in the top left panel.
  2. Click the My files section on the left panel.
  3. Select the directory you want to turn into an inbox.
  4. Click the Open Full Menu button in the top center panel.
  5. Select Manage Inbox.
  6. In the prompt, click Create new access point button in the top right corner.
  7. In the prompt, enter the inbox name and select the parent directory.
  8. Next, select the inbox type to URL.
  9. Tick Enable password protection for this access point.
  10. Enter the inbox expiration date and capacity.
  11. Next, enter the inbox password twice.
  12. Then, enter the uploader's name and a message for them.
  13. Click Create inbox.
  14. Once the access point is created, click the uploader's name to view their message preview.
  15. Click Copy to copy the inbox URL.
  16. Share the generated link with the uploader.
info
  • The uploader must provide the inbox password to upload files or directories into your inbox.
  • When creating an password-based access point, the password cannot be changed or viewed once it was created.
Confirmations, Errors & Solutions
▶View More
Inbox Creation Confirmation
Inbox created successfully.
Access Point Password Protection
This access point is password-protected. The password cannot be viewed after creating an access point.
Copied URL Successfully
URL copied.
Did not Enter Proper Password
Add another word or two. Uncommon words are better.
Enter a Longer Password
In the inbox creation prompt, enter a longer password in the Type of inbox section.
Did not Enter The Same Password
Passwords do not match.
Re-Enter Both Password and Confirmation
In the inbox creation prompt, re-enter the password and the password confirmation in the Type of inbox section.
Create Inbox Button Inactive
Create Inbox button still inactive, after you entered the inbox name, password, password confirmation, expiration date and upload limit.
Select Parent Directory
In the inbox creation prompt, select the parent directory where the inbox will be located in the Select parent directory for inbox section.

Change an Inbox Access Point​

  1. Go to the Vault icon in the top left panel.
  2. Click the My files section on the left panel.
  3. Select the inbox you want to manage.
  4. Click the Open Full Menu button in the top center panel.
  5. Select Manage Inbox.
  6. In the prompt, click Delete button near the access point at the top.
  7. Re-enter a new inbox expiration date and capacity.
  8. Re-enter the uploader's name and a message for them.
  9. Click Create access point.
Confirmations, Errors & Solutions
▶View More
Inbox Creation Confirmation
Inbox created successfully.
Access Point Creation
Access point created successfully.
Copied URL Successfully
URL copied.
Message For Uploader Used Restricted Symbols
May not contain:
< , > , { , or }.
Re-enter Message for Uploader Without Special Symbols
In the inbox creation prompt, re-enter the message for the uploader in the Information for recipient (optional) section, avoiding the special characters listed above.

Manage Multiple Inbox Access Points​

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  1. Once the first access point has been created, view the pop-up.
  2. Click the Create new access point button in the top right corner.
  3. For the new access point, select the inbox type URL or SFTP.
  4. Enter the inbox expiration date and capacity.
  5. Enter the uploader's name and a message for them.
  6. Click Create inbox.
  7. Repeat this process to create additional access points as needed.
  8. Click Copy to copy the details of the appropriate access point.
  9. Share the details with the appropriate uploader.
  10. Once done, click Close.
tip

Hover with your mouse over Link to share text to preview your full inbox access point link.

Tag Inboxes to a Project​

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  1. Go to the Vault icon in the top left panel.
  2. Click the Inboxes section on the left panel.
  3. Select the inbox(es) you want to tag to a project.
  4. Click the Open Full Menu button in the top center panel.
  5. Select Change Project.
  6. In the prompt, enter or select the project name to tag the inbox(es).
  7. Click Classify.
  8. In the pop-up, click Accept.
info

You can tag only the inboxes that you have access to. In a tagged inbox, all files become tagged too.

Forcefully Tag Inboxes to a Project​

bulk-action

  1. Go to the Vault icon in the top left panel.
  2. Click the Inboxes section on the left panel.
  3. Select the inbox(es) you want to forcefully tag to a project.
  4. Click the Open Full Menu button in the top center panel.
  5. Select Change Project.
  6. In the prompt, enter or select the project name to tag the inbox(es).
  7. Tick Use my permission to override rules, re-tag resources with any visible project, regardless of current project relations to override rules as a super-admin for inboxes that are not part of the project.
  8. Click Force change with admin privilege.
  9. In the pop-up, click Accept.
note

Only users with admin roles can perform forceful overrides of project tags.

Untag Inboxes from a Project​

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  1. Go to the Vault icon in the top left panel.
  2. Click the Inboxes section on the left panel.
  3. Select the inbox(es) you want to untag from a project.
  4. Click the Open Full Menu button in the top center panel.
  5. Select Change Project.
  6. In the prompt, select No project (unlocked).
  7. Click Declassify.
  8. In the pop-up, click Accept.

Download Contents of Inboxes​

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  1. Go to the Vault icon in the top left panel.
  2. Click the Inboxes section on the left panel.
  3. Select the inbox(es) you want to download.
  4. Click Download in the top center panel.
  5. In the prompt, preview the inbox(es) structure.
  6. Select the destination of your download.
  7. Click Download.
danger

Downloading an inbox removes its tiCrypt encryption. You are entirely responsible for securing the files after download.

Confirmations, Errors & Solutions
▶View More
Inbox Download Confirmation
Downloading files (total-files-download-time). Finished at (local-time-of-the-download).
Downloading Inbox Warning
Downloanding files removes tiCrypt encryption and protections. Ensure file security is your responsibility.
Take Responsibility to Click `Download`
The system assigns the legal responsibility to you when you download inbox contents to your local machine. Clicking Download confirms that you accept and take responsibility to secure the files/directories.

Delete an Access Point in an Inbox​

  1. Go to the Vault icon in the top left panel.
  2. Click the My files section on the left panel.
  3. Select the inbox you want to manage.
  4. Click the Open Full Menu button in the top center panel.
  5. Select Manage Inbox.
  6. In the prompt, click the Delete button by the right side of the access point.
  7. Click Close.
Confirmations, Errors & Solutions
▶View More
Deleted Access Point
Deleted access point.

Delete Inboxes​

bulk-action

  1. Go to the Vault icon in the top left panel.
  2. Click the My files section on the left panel.
  3. Select the inbox(es) you want to delete.
  4. Click the Open Full Menu button in the top center panel.
  5. Select Delete Inbox.
  6. In the pop-up, click Yes to confirm.
info

Moving an inbox to the trash will also move all its contents. For best practices, follow the Delete an Inbox workflow described above.

caution

When all inbox access points are deleted, the inbox becomes a file directory. You must delete all access points of an inbox before transferring its contents to a virtual machine, as inboxes cannot be directly transferred.

Confirmations, Errors & Solutions
▶View More
Deleted Inbox
Moved total-deleted-number item(s) to trash.

Configure External SFTP Inbox Servers​

info
  • Configuration of SFTP inboxes is performed solely by Admins or Super-admins roles.
  • SFTP inbox configuration, enables the creation of SFTP inboxes in tiCrypt.
  1. Go to the Management icon in the top left taskbar.
  2. Navigate to the Settings section.
  3. Click the System Settings in the left panel.
  4. In the top center, click the Servers card.
  5. Select the External Servers.
  6. In the right panel, under SFTP Inbox Endpoint Servers, enter the domain or IPv4 address to configure tiCrypt CORS.
  7. Click Add.
  8. Click Save.
Confirmations, Errors & Solutions
▶View More
Deleted Inbox
Updated first-party external servers (for SFTP and Surverys) setting successfully!

Upload Large Files via SFTP Client​

Download SFTP Client​

  1. Go to SFTP client website.
  2. Download the SFTP client locally.

Install SFTP Client​

  1. In the intallation prompt, review the SFTP client License Agreement and click I Agree.
  2. Select software availability to All users (recommended) then click Next >.
  3. Select components to install then click Next.
  4. Select installation path, verify the space required for installation, then click Next.
  5. Select the start menu folder for program shortcut then click Install.
  6. Once installed, click Finish.
  7. Open the SFTP client.
  8. View the menu and available options to register your host.

Register Host in SFTP Client​

  1. In the SFTP client, open the interface to register a new host.
  2. Go to tiCrypt and login to your account.
  3. Navigate to the Virtual Machines icon in the top left taskbar.
  4. Click the VMs section on the top left panel.
  5. In the left panel, click the virtual machine to upload the large files to.
  6. Click the SFTP to VM option in the center.
  7. In the pop-up, click Copy to copy the username, password, host and port to your SFTP client.
  8. Go to the SFTP client host interface.
  9. Ensure protocols are set to SFTP File Transfer.
  10. Paste the host, port, user and password from tiCrypt into the corresponding fields.
  11. Connect to the tiCrypt VM via SFTP.

Transfer Files via SFTP Client​

  1. In the SFTP client window, find the local machine directories and the remote virtual machine directories.
  2. Drag-and-drop files from the local machine into the remote virtual machine via the SFTP client interface.
  3. Once done, navigate to the Virtual Machines icon in the top left taskbar.
  4. Click the VMs section on the top left panel.
  5. In the left panel, select the virtual machine you transfered the files to.
  6. Click the File Explorer option in the center.
  7. View your transferred files in the drives and access directories of the virtual machine.
Confirmations, Errors & Solutions
▶View More
SFTP Client Downloaded
Downloaded Successfully.
Microsoft Defender Blocked Your SFTP Client in Microsoft Edge
SFTP-client_version-number_mac-or-windows-setup.operation-system-format has been blocked as a potentially unwanted app by Microsoft Defender SmartScreen.
Download Anyway
  1. In Microsoft Edge, click the Downloads button in the top right panel to view the SFTP client download error.
  2. Next to the error-download file, click the More actions button.
  3. Select Keep.
  4. In the pop-up, click Keep anyway.
  5. Click Open file.
Windows Cannot Access The File
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
Allow File Access in Windows (v11)
  1. Go to START button in the bottom panel of your desktop.
  2. Next, select or search for Settings.
  3. In the left panel, click Privacy & Security.
  4. Next, under Security, select the first card Windows Security.
  5. Then click App & browser control.
  6. Under Reputation-based protection click the Review button.
  7. Click Low arrow next to Potentially unwanted app found.
  8. In the pop-up, click Yes to allow this app to make changes to your device.
  9. Scroll down and view the detected File-type:Win32/sftp-client-name_installer with status Active and click the Actions button on the right.
  10. Click Allow on device.
  11. In the pop-up, click Yes to allow the change.
  12. Navigate back to your browser, and click the Downloads section in the top right.
  13. Click the sftp-client-name_version-number_windows-setup.exe to open the downloaded SFTP client.
  14. Click Yes to allow this file to make changes to your device.
  15. Once done, follow the installation steps to proceed.

To Admin
If you are dealing with corrupt files, follow the quick instructions below.

  1. Go to START button in the bottom panel of your desktop.
  2. Search "Command Prompt".
  3. Select Run as administrator.
  4. In the command prompt, run sfc /scannow.
  5. Once verification is 100% complete, Windows Resource Protection found the corrupt files and successfully repaired them.
  6. Close the command prompt.
SFTP Client Could Not Connect to SFTP Server
Error: Could not connect to server.
Change Your Team
  1. In your connected virtual machine section, click the Open Full Menu button next to the selected virtual machine.
  2. Select Power.
  3. In the pop-up, select Normal Shutdown.
  4. Once the VM is shut down, click the Open Full Menu button next to the virtual machine.
  5. Select Edit.
  6. In the prompt, under Basic Information, Team, click the Close button to remove the existing associated team.
  7. Enter a different team you are a member of that has sufficient memory resources and cores.
Change Team Quota
If you cannot change your team; ask your admin to allow more cores, memory and drive storage for your current team to perform the SFTP transfer.

To Admin
Ensure your team has enough resource quota for the SFTP transfers. To edit team quota follow the steps in Edit Teams' Quotas.
Tunneling SFTP to VM Cannot Start in VM
Forwarding failed: exit status 1.
Forcefully Remove the Project Tag From the VM
The project tagging the VM does not allow anything into the VM that is not tagged by the same project.

  1. In your connected virtual machine section, click the Open Full Menu button next to the selected virtual machine.
  2. Select Set Project.
  3. In the pop-up, select No project (unlocked) to remove the project tag from VM for the SFTP operation.
  4. Click Declasify/Force change with admin priviledge.
  5. Once done, click the SFTP to VM option in the center.